In the world of entrepreneurship, there is a lot of conflicting advice on how to make it and become successful.
Property management growth experts Jason and Sarah Hull recently came back from a masterminding event. In this episode, they sit down to debrief and share how humility, hospitality, and transparency can be more effective than trying to be “cool.”
You’ll Learn
[01:10] Masterminding with fellow entrepreneurs
[04:04] Humility as a business owner/visionaryĀ
[10:41] Example of hospitality and care
[15:37] Humility comes from being gratefulĀ
Tweetables
“Transparency kills the cool vibes, but creates followers like you wouldn’t believe.”
“By building that goodwill out in front of you, it helps everything in the business go better.”
“I think really humility is born or created out of gratitude and being grateful.”
“It’s not all you. And because it’s not all you, that doesn’t mean you’re not great. It just means that part of what makes you great is that you’re able to work with others.”
Resources
Transcript
[00:00:00] Jason: Itās not all you. Other people believe in you. Other people are supporting you. With others and with God you can do amazing and great things.Ā
[00:00:09] Welcome DoorGrow property managers to the DoorGrow show. If you are a property management entrepreneur that wants to add doors, make a difference, increase revenue, help others, impact lives, and you are interested in growing in business and life, and you are open to doing things a bit differently, then you are a DoorGrow, property manager. DoorGrow property managers, love the opportunities, daily variety, unique challenges, and freedom that property management brings. Many in real estate think youāre crazy for doing it. You think theyāre crazy for not because you realize that property management is the ultimate high trust gateway to real estate deals, relationships, and residual income. At DoorGrow, we are on a mission to transform property management business owners and their businesses. We want to transform the industry, eliminate the BS, build awareness, change perception, expand the market, and help the best property management entrepreneurs win. Weāre your hosts, property management growth experts, Jason and Sarah Hull, the owners of DoorGrow.
[00:01:07] Now, letās get into the show.Ā
[00:01:10] All right. So we were talking about what we should talk about this morning, and we recently just got back from a mastermind event. Weāre in a mastermind with some kind of a mastermind put on by coaches, I guess for coaches. Is that accurate?Ā
[00:01:27] Sarah: Itās not only for coaches.
[00:01:28] Itās a mix of entrepreneurs that do different things. A lot of them do happen to be coaches, but not all of them are coaches. Thereās like the people that run the like the tree house Airbnbās and I was like, thatās not a tree house. Thatās really cool.Ā
[00:01:44] Jason: Yeah.Ā
[00:01:44] Sarah: So thereās people like that.
[00:01:46] Heās also, I guess, a musician. Heās like a rock star. I learned that this time. So thereās a mix of people. Some of them happen to be coaches and some of them are not, theyāre just entrepreneurs, but these are high level entrepreneurs that are focused on investing in themselves and learning and growing and being better all the time.
[00:02:07] Jason: Okay.Ā
[00:02:08] Sarah: So quarterly, we meet, we go out to Tennessee, which is where one of the hosts live. So itās like right outside of Nashville, which to me is like a second home. Like I just, I love it there so much. And it was a really great event. I mean, itās always a really great event. I donāt think weāve ever gone and then said, oh, that wasnāt so great.
[00:02:33] Itās good every time. Because you never know, and this is what I personally like about it, is you donāt know what youāre going to get out of it all the time ahead of time. So sometimes, you know, if thereās like an event or a conference or something like that, and they go, Oh, and weāre going to talk about this one topic.
[00:02:51] Well, what if I donāt need this one topic? So what I like is I donāt know what people are going to share. I donāt know what the topics are going to be ahead of time. So we always get something out of it. And we rarely know what that will be.Ā
[00:03:08] Jason: Yeah. Yeah. It was really helpful. And you know, the two gentlemen leading This particular mastermind that weāre in, weāre in several different things, but this particular one is Sharran Srivatsaa. Heās the CEO of Real which is a multi billion dollar real estate company and Aaron Stokes runs a multi million dollar coaching business, coaching auto repair shops called Shop Fix Academy. So itās really cool to hang out with both of them and theyāre just really wise, lots of insight, great people, you know, and they attract great people around them. So itās just a high caliber group. Thereās kind of a, at least from Aaron Stokesā side, a very Christian sort of focus.
[00:03:51] But Sharran also a very moral person. I donāt know. He doesnāt seem to focus on that as much, but itās not a religious thing, you know, but weāre learning from these two men that have really strong values and really care about the people that they serve.
[00:04:04] So I think one of the biggest things that stood out to me was the conversation that they had that related to just who we are. As a coach, I thought was really interesting, and I can touch on that a little bit.Ā
[00:04:21] So I think for me that the thing that I really liked is, one of the phrases I wrote down, I take a bunch of notes. And one of the notes I wrote down is āboastful people are exposing their insecurity. Honor is positive things being said behind my back.ā
[00:04:37] And āhospitality builds goodwill out in front of youā and āmaster the ability to have confrontational conversations.ā So thereās kind of a conversation a lot about hiring and team, but I really enjoyed the conversation about you know, this idea that when we try to look cool in front of other people, weāre not being as transparent and transparency kills the cool vibes.
[00:04:58] So we donāt maybe look as cool, but he said it creates followers. Like you wouldnāt believe. You know, increase trust. And so I think in the past I was very much focused on trying to look cool. And it was, it definitely was born out of insecurity. And it was like, I need to appear great at all times. I need to look like a leader because I just felt maybe insecure.
[00:05:23] I wasnāt really confident in my ability to perform or to do stuff. Sarahās giving me the nudge to stay further back. So, Iām not too close to the camera.Ā
[00:05:34] Sarah: On what episode does Jason remember to stay behind a lot. I need to put like aā¦
[00:05:39] Jason: I want to get in your faces! Get excited! All right.Ā
[00:05:42] Sarah: What episode does that happen?
[00:05:45] Iāve got a hundred dollars on none of them.Ā
[00:05:47] Jason: Yeah, iām going to stay back here. Okay, so Yeah, so in the past I was very focused on that and it was kind of a blind spot I had I didnāt realize that I was trying to be cool, but part of it was you know, I had some insecurity that iād never even had a property management business yet somehow, I ended up coaching hundreds of property management business owners.
[00:06:08] So there was a bit of imposter syndrome and there was a bit of insecurity and it took coaches to prompt me and push me to like, Hey, you should make some changes to this industry. You can benefit people because I cared, but I was like, it should be somebody else. And so maybe somebody that has thousands of doors or something like that.
[00:06:28] And, you know, I did a lot of things trying to look cool, trying to look cool online and stuff like that. And and maybe itās just that Iām getting old I donāt know, or maybe Iām getting wiser or Iām learning, but you know, some of the things Iāve been through recently in life, Iām like, Iām less and less attached that I need to look cool or interesting or special or something, or to try and get some people that perceive me as important.
[00:06:54] And I think itās because Iām starting to just value myself more. Right. And And so, you know, transparency kills the cool vibes, but creates followers like you wouldnāt believe. So thatās, that was one of the key things that stood out to me. So, I,Ā
[00:07:10] Sarah: on that note, something that he was talking a lot about and heās, he has said this before.
[00:07:15] It wasnāt like, this is not the first time Iāve heard him say this. And in fact, weāve asked him specifically about like some of our events. Like, what can we do to just like blow this thing up? Like, we want to have a conference with like, you know, a hundred people there, 250, 500, a thousand at some point.
[00:07:33] So like, how do we do that, Aaron? And, you know, Like the conferences he runs and he did not start large at all. He had 19 people at his first conference and then 19 people at a second conference. So we have more than that, but itās not hundreds yet. And now heās at the thousands. Thousands, multiple thousands of people.
[00:07:57] So I had asked him, we were like in our little like van and Jason and I were sitting in the front row and he was driving. So I peeked up and I was like, I think Jason asked him about events and I said, okay, but Aaron, before you answer, I was like, what did you do when you were our size?
[00:08:15] Because him telling me what he does now doesnāt help me. I donāt have a million dollar budget for a conference. Like I wish I did. At some point I might. I donāt. I canāt pay freaking Jay Leto $500, 000 to come and speak. Like not unless weāre going to go bankrupt. So it doesnāt work. But the one thing that he talked about, I think he just said it differently or maybe it hit differently this time is like the hospitality aspect of it.Ā
[00:08:46] Jason: Yeah.Ā
[00:08:47] Sarah: Like, donāt just run an event and have people like show up and do whatever. Itās like, if you were attending this event, what would you want it to look like from start to finish? So this coming DoorGrow Live in 2025, which weāre already starting to plan, itās going to be very different.
[00:09:04] Like all of our events that we do, any in person events, whether theyāre small or large, theyāre going to be very different. So weāre going to incorporate some like fun, cool things into it. I mean, we live in Austin. Like there are so many fun, cool things here. We donāt, there is no lack. So we can build some of that into.
[00:09:24] Our events and give a like a much better experience overall, and that I think will help actually create more connections and networking. amongst the people. So thatās, that was something that I kind of on that note. It just hit me different this time, you know?Ā
[00:09:44] Jason: Yeah. Yeah. I like it. Aaron puts a lot of focus in his events hospitality for his auto repair shop owners.
[00:09:51] Yeah. So, letās take a quick time out to go over our sponsors here. So, if you are tired of the constant stress and hassle of maintenance coordination, meet Vendoroo, your AI driven in house maintenance expert that handles work orders from start to finish, triaging, troubleshooting, vendor selection, and coordination. Built by property managers for property managers to provide cost effective and accountable maintenance operations, where every dollar is accounted for and every task is handled with unmatched reliability. Vendoroo takes care of the details. So you can focus on growth, schedule a demo today at Vendoroo V E N D O R O O dot AI slash DoorGrow and experience maintenance done right. And weāve got clients getting some great results with them. We just got to hang out with them here in Austin.
[00:10:43] Yeah. Came out for a conference or event and we went out to dinner and theyāre great guys. Like thereās a lot of fun. Theyāre great.Ā
[00:10:50] Sarah: And you know what I liked? Yeah. When I, when we met up with him, so oddly enough, we were also running a very small event that day. Yeah, we were. And one of the people who attended the event was new with Vendoroo.
[00:11:02] Yeah. Weāre trying to figure out, there was like a gap somewhere in like their portal or the system or something. And he had our client voice that to us. And I said, well, this actually happens to be. Perfect. Because we are meeting almost like their whole team later tonight for dinner. So when we were waiting for them for dinner, one of them walks in, David.
[00:11:26] So David walks in and he says, Oh guys, like, Iām so sorry. Iām late. Cause he was late, but itās not a big deal. Heās like, Oh guys, Iām so sorry. Iām late. I was actually on the phone with Ron. I was like, wait, like my Ron? And heās like, yeah. Ron, and I was like, Oh good, because I was going to talk to you about Ron.
[00:11:44] Heās like, itās already done. Itās already handled. Heās like, we are on top of it. And Iām like, thatās amazing. So like, thereās not a lot of companies that focus that much on like customer service so much so that at seven oāclock at night, theyāre going to be on the phone with you. Yeah, but thatās what David did.
[00:12:03] Heās like you need me. Iām going to handle it right now. I donāt know. Oh, itās seven oāclock at night. Iām not working. Donāt call me. I wonāt get back to it tomorrow. He was like, Iām doing it right now. And if Iām late meeting Sarah and Jason, Iām late meeting Sarah and Jason.Ā
[00:12:15] Jason: Yeah.Ā
[00:12:16] Sarah: And that to me was really cool.
[00:12:17] Jason: Yeah, it goes right along with the totality.
[00:12:20] Sarah: Like, we were sharing, like, the feedback and they were like, oh my god, we all have to fix this, like, right now. It wasnāt like, oh, that sucks, like, oh, that, oh well, what do we do about that? Oh, give it to the other team. No. All of them were like, we need to fix this right now, like, call him now, like, what can we do?
[00:12:35] Iām going to talk to him tomorrow, Iām going to look at his portal like, as soon as I get done with this. It was awesome.Ā
[00:12:39] Jason: Yeah.Ā
[00:12:39] Sarah: So I will say that.Ā
[00:12:40] Jason: Yeah, and part of it was, I think the Vendoroo team, were wanting to maintain relationship, healthy relationship with us as well. Right. Theyāre like, weāre going to take care of our mutual clients.
[00:12:50] And thatās that hospitality aspect, you know, where weāre focused on their comfort and thatās a way you can stand out really more cost is what Aaron had talked about. He says it doesnāt really cost anything extra to just show a little bit more care, to be a little bit kinder, to like focus on hospitality.
[00:13:11] If youāve already got team members that youāre paying a salary, thereās some costs, get them to focus on more hospitality and thatās way you can stand out. And it. It builds goodwill out in front of you. And by building that goodwill out in front of you, it helps everything in the business go better.
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[00:14:09] Sarah: So everybody in the multifamily space.Ā
[00:14:13] Jason: Yeah.Ā
[00:14:13] Sarah: Where youāve got your tenants. Like I literally had a tenant one time, she was so mad, she, and she was a little bit off.
[00:14:20] She was just really mad. She would run her sinks just for fun. She would turn on water in the sink, turn on water in the bathtub. She would overflow her bathtub, and itās like, well, weāre paying for the water. Well, like the owner was. When we, like, a 1, 300 water bill.Ā
[00:14:36] Jason: Now you can figure out which units, even which state for a device is causing the water issue.
[00:14:42] Yeah, and bill accordingly.Ā
[00:14:43] Sarah: And you can help your clients be more profitable, because thatās something that they have to eat the cost of. And if you are a real estate investor, because I know thereās some of you listening that arenāt property managers, youāre real estate investors yourselves.
[00:14:57] If youāve got multifamily and the water meters are not separate and in larger multifamily, theyāre usually not. Maybe if you have a duplex or maybe a triplex, Sometimes like a little bit bigger, but not normal. Itās usually like one water meter for the entire building. So this, I mean, this will help you make more money and actually more profitable.
[00:15:24] That would have been great for me. Like I had so many small multis that the water was just included. So we had to then try to like raise the rent to compensate for that. It was just messy.Ā
[00:15:37] Jason: So I guess todayās topic was humility and you know, hospitality, you know, or just hospitality and kind of revealing yourself or transparency.
[00:15:49] So, you know, the last bit Iāll touch on is Aaron talked a little bit about humility and Iāve always believed humility is recognizing. Humility itās not debasing yourself. Itās not putting yourself down. And I think a lot of people think that. And I think Aaron, even though heās got wealth and you know, a lot of things and stuff like this.
[00:16:06] Heās doing very well as well Sharran, they have this they have humility about them And I think what humility really is created by or what true humility is instead of putting yourself down and saying Oh, iām like not so great. I donāt think thatās it at all. What I believe humility is recognizing God and othersā hand In your results, thatās it.
[00:16:28] I think itās just not itās not attributing everything beneficial in your life to yourself Itās recognizing that other people around you are having a positive impact and Thatās why youāre able to get results. And so I think really humility is born or created out of gratitude and being grateful And so thatās what iāll leave the listeners with if you are feeling really prideful and you deep down donāt really feel good about yourself or insecure, then just start to recognize where have others or God or the universe or whatever youāre into, where have these things impacted your results and helped you get positive results and start to recognize and, you know, gratitude.
[00:17:12] And youāll start to recognize that, Hey, itās not all you. And because itās not all you, that doesnāt mean youāre not great. It just means that part of what makes you great is that youāre able to work with others. Other people believe in you. Other people are supporting you. With others and with God you can do amazing and great things. Thereās no limit and you know being around other people in programs and masterminds and things like this that are playing a high level game that are maybe ahead of you that are doing really well is one of the main reasons to be in these sort of programs and this is the environment that we, you know, aspire to create and facilitate for our clients is to give them something better to look forward to and to look up to and to be a part of and to be around.
[00:18:02] And this is why I think a lot of clients are able to get such great results. If you are struggling in your property management business or youāre doing well, but you just know it could be better, you know, your day to day in your life could be better. Itās not quite where you want to be. Like you, you want more freedom. You want more time with your family. You want more time with your spouse.
[00:18:22] You want to take more vacations, more trips. This is what we can help you get towards and what we can help you accomplish and what we can help you focus on so that you can get the business to serve you instead of you feeling like the business is your master and controlling you. And itās a high chair, tyrant, flinging food in your face, controlling you every day.
[00:18:43] Telling you what to do. So letās turn that around reach out to us. You can reach us and find us at doorgrow. com and schedule a call right from that website. Check out our funny videos right at the top If youād like to you know experience a little humor and levity for the property management industry And make sure to join our facebook group at doorgrowclub. com, and join our free community and until next time, to our mutual growth. Bye everyone.
[00:19:09] you just listened to the #DoorGrowShow. We are building a community of the savviest property management entrepreneurs on the planet in the DoorGrowClub. Join your fellow DoorGrow Hackers at doorgrowclub.com. Listen, everyone is doing the same stuff. SEO, PPC, pay-per-lead content, social direct mail, and they still struggle to grow!Ā
[00:19:36] At DoorGrow, we solve your biggest challenge: getting deals and growing your business. Find out more at doorgrow.com. Find any show notes or links from todayās episode on our blog doorgrow.com, and to get notified of future events and news subscribe to our newsletter at doorgrow.com/subscribe. Until next time, take what you learn and start DoorGrow Hacking your business and your life.
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