AI is changing how renters find and book homes, and how property management companies keep up with them.
In this episode of the #DoorGrowShow, Jason Hull sits down with Vanessa Anderson, CEO of ShowMojo and Tenant Turner, to talk about what AI leasing agents are actually doing for property managers right now. Vanessa explains how the two companies came under one roof, how to tell which platform fits your portfolio, and how their AI agents, Mo and Tina, keep a renter’s 10 p.m. questions moving toward a booked tour instead of waiting for your team the next morning.
Jason and Vanessa also get into where people still matter. When AI answers the repeat questions, your team gets to spend its time on the conversations that need judgment. And Vanessa explains why the first five minutes after an inquiry is the most important window.
You’ll Learn
([00:00]) Meet Vanessa Anderson, CEO of ShowMojo and Tenant Turner
([02:08]) Vanessa’s path from her family’s rentals to real estate tech
([03:42]) How ShowMojo and Tenant Turner ended up under one umbrella
([04:38]) Tenant Turner or ShowMojo: which one fits your portfolio
([07:25]) How AI is changing the leasing conversation
([11:31]) What AI leasing agents are doing for booked tours
([12:49]) Turning leasing data into recommendations
([13:49]) Balancing AI with your human team
([15:51]) Text, voice and when renters still want a real person
([17:21]) The future of leasing and the first five minutes after an inquiry
([18:55]) Why open house style showings create urgency
([19:37]) How leasing differs from market to market
([20:16]) Where to connect with Vanessa
Quotables
“I think AI is impacting everybody’s business, right?” Vanessa Anderson
“The ones that are remaining are the ones that matter the most for customer service, because they’re ones that require a judgment.” Vanessa Anderson
“That first five minutes after inquiry is the most important window.” Vanessa Anderson
“I think leveraging AI allows you to have your team members that are good with people to actually have more human connection and interaction rather than reducing that.” Jason Hull
Resources
Transcript
Transcript coming soon.
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